1.USG Inc. will replace any Tag Metals MTB product that is defective or was shipped in error at no cost to the customer.
2. Please call to get prior authorization before returning any item, regardless of reason, to request a Return Merchandise Authorization (RMA).USG Inc. cannot accept returned merchandise without an RMA.
3. To return an item you must contact us within 30 days from the date your package arrives. USG Inc. is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier.
4. Returns and exchanges must be in new condition and include original product packaging. For each item returned for refund instead of exchange, a restocking fee of up to 15% may be assessed. There is no restocking fee for an exchange.
5. The Manufacturer’s packaging must be clear of writings or markings.
6. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return.
7. Special order items can be exchanged, but if returned for a refund then a restocking of 15% may apply.
8. All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
9. If you return any item from a combo/package deal for a refund, the items being kept from the combo/package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing.USG Inc. will not accept exchanges for items that are clearance or discontinued.
10. Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error.
Instructions for Returns, Exchanges & Refunds
If you are not satisfied with your purchase, please follow the instructions below to return the item.
Call (303) 200-0971 to request a Return Merchandise Authorization (RMA). Unfortunately, we cannot accept returned merchandise without an RMA.
All returns must be in new condition and include all original manufacturers packaging. Returns must be received by USG Inc. within 30 days of the RMA issue date. USG Inc. is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier. Always insure your return package for the full retail value of the item and obtain a tracking number from your chosen shipper. Unfortunately, we cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
There are two exchange methods available at USG Inc.: 1) Standard exchange or 2) Cross-ship. For the fastest service, USG Inc. can cross-ship orders that were purchased with a credit card. USG Inc. will temporarily charge your credit card for the cost of the replacement item(s). When USG Inc. receives the item(s) being cross-shipped, the additional charges will be refunded. If you do not wish to temporarily charge your credit card for the cross-shipped items, the standard exchange method will be used. USG Inc. will send the replacement item(s) upon successful receipt of the original item(s).
USG Inc. warrant all original Tag Metals MTB products for a period of one year to be free of any defects in workmanship or materials. The warranty does not extend to any damage experienced through crashing, misuse, abuse, negligence, poor fit, modification or alteration or if used other than in the manner intended. Tag Metals MTB make no other expressed or implied warranties or guarantees. Tag Metals MTB shall not be liable for any incidental or consequential damages. If you believe your Tag Metals MTB product has a potential warranty problem:
1. Cease using the product.
2. Call (303) 200-0971 to request a Return Merchandise Authorization (RMA).
3. All product to be returned for warranty must be washed and be free of sweat and dirt.
4. Items deemed to be covered by the above warranty will be repaired or replaced with an item of comparable size/style and value at our discretion. Goods which we do not consider warranty will be shipped back to you.
Credit card and PayPal refunds are credited back to the card or account used for the original purchase.
Please return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. USG Inc. does not reimburse these charges. Please do not return any items via COD; our shipping department cannot accept COD returns.
Return shipping costs are the sole responsibility of the customer. In cases where USG Inc. has shipped an incorrect item, USG Inc. will provide a shipping label.
Please return RMA items to the following address:
Tag Metals MTB | 6114 W 55th Ave. | Arvada, CO 80002
If you need to get in touch then please call us at 303-200-0971
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